The short answer: Use Store POS to review the restaurant catalog when a connection is available, verify menu and fulfillment settings, and process each Food order through its selected pickup or eligible local-delivery path. Restaurant delivery and parcel-shipped products require separate checkouts; verify provider synchronization separately.
Connect the right merchant and location
Open Store POS in the seller dashboard. When a Square connection is configured and authorization is available, use Connect Square. Choose the merchant location that owns the menu and will receive synchronized order context. Store owners should control this connection and review it after permission or location changes.
Use Import products for the loaded catalog items when available, then verify product names, variants, price, availability, images, inherited shop policies, and inventory before publishing. A connection label alone does not establish that a live order or inventory synchronization succeeded.
Configure service hours and fulfillment details
- Maintain an accurate shop address, contact channel, preparation expectations, and pickup instructions.
- Keep menu availability and sold-out items synchronized or update them promptly.
- Configure pickup only where staff can verify and hand off orders securely.
- Enable local delivery only for serviceable products, destinations, schedules, and package restrictions.
Prepare, mark ready, and verify handoff
-
1
Confirm payment and items
Use the seller order line, modifiers, quantity, and notes as the preparation record.
-
2
Prepare the complete order
Package it for safe handoff and keep the order identity attached.
-
3
Mark ready at the correct time
Notify the buyer only when the full order can be collected.
-
4
Verify pickup
Use the order’s pickup verification code or approved proof at handoff; do not request it early in chat.
Dispatch and monitor an eligible Uber Direct delivery
Enable Uber on the warehouse that will hand off orders. Uber uses its normal opening hours unless you add separate Uber pickup times there. Set preparation delay and manual or automatic dispatch in that warehouse. Only one warehouse can hand off Uber orders at a time. Delivery charges are collected by EzBuyCo and are not included in seller earnings.
When the buyer selected an eligible Uber Direct quote, the order keeps its shop, delivery address, quote, service schedule, and cart context together. Confirm the food is ready and the address is still valid before dispatching a driver from the seller delivery area.
After dispatch, use the returned delivery and tracking details to follow assignment, pickup, transit, delivery, cancellation, or failure. Do not create a second dispatch just because driver assignment is not immediate; inspect the current delivery record first.
Frequently asked questions
Does connecting Square publish the menu automatically?
No. Import the catalog and verify each marketplace listing, fulfillment rule, price, tax, and availability before activation.
When should a pickup order be marked ready?
Only when the complete order is packaged and available for handoff.
Why is Uber Direct unavailable?
The warehouse address, pickup hours, product restrictions, package weight or size, service area, quote validity, or provider availability may make the order ineligible. Some products require Uber approval and cannot be identified reliably from a product name alone; review your Uber agreement before selecting products for delivery.
Was this article helpful?
Your answer helps us improve the next walkthrough.
We’ll use it to improve this help page.
