What Buyer Protection covers
EzBuyCo Buyer Protection provides a documented path when an eligible marketplace order does not arrive, arrives damaged, contains the wrong item, or differs materially from the listing. Independent sellers remain responsible for their listings and fulfillment; EzBuyCo keeps the checkout, order, message, tracking, and request records used to review a claim.
Coverage is not automatic for every dissatisfaction. Eligibility depends on the order facts, the listing and seller terms shown at purchase, the request window, and the evidence available. Start with cancellations, returns, and refunds.
Buyer responsibilities and exclusions
Review the listing, condition, seller, delivery estimate, return terms, options, and final total before checkout. Use an address you control and keep marketplace messages and order records.
- Report a missing, damaged, incorrect, or materially misdescribed order promptly.
- Keep the item and packaging while a claim is reviewed and provide requested photos or tracking details.
- Do not return an item without the approved instructions.
Change of mind, disclosed defects, damage after delivery, off-platform payments, misuse, or an expired request window may be excluded unless the seller terms or applicable law require otherwise.
Open a request with useful evidence
- Open the correct seller order line in My Orders.
- Review tracking, pickup, download, and order-status details.
- Message the seller with the requested outcome and relevant facts.
- Use the available cancellation or return action within its displayed window.
- Attach clear photos, carrier evidence, or other relevant records when requested.
One checkout can contain several sellers, so submit the request against the affected seller invoice rather than an unrelated item. See how to track each order line.
Review and possible outcomes
The seller can respond through the marketplace request. If the parties cannot resolve it, EzBuyCo may review the listing, payment state, messages, shipment or pickup record, photos, prior adjustments, and account history. Possible outcomes include replacement instructions, an approved return, a full or partial refund, denial, or another documented resolution.
An approved refund may return to the original payment method or marketplace wallet according to the payment and request workflow. Banks and payment providers control final card posting time. EzBuyCo may request more information before deciding.
Fair use, safety, and related policies
False claims, altered evidence, return of a different item, chargeback misuse, threats, or attempts to move payment outside EzBuyCo may lead to denied coverage or account action. Sellers who repeatedly misrepresent or fail to fulfill orders can also face restrictions.
Read Returns & Refunds, Shipping & Delivery, and Terms & Conditions. If the normal order tools do not fit the issue, contact support without sending passwords or full payment credentials.
