What Buyer Protection Means
EzBuyCo Buyer Protection exists to help customers shop confidently on a multi-seller marketplace.
Because EzBuyCo connects buyers with independent sellers, orders are fulfilled by the seller responsible for the listing. Buyer Protection provides a structured framework that helps ensure sellers meet their obligations and that buyers have a clear path to assistance when something goes wrong.
Buyer Protection is designed to balance fairness for both buyers and sellers while maintaining trust across the marketplace.
Internal links:
How EzBuyCo Works • About EzBuyCo
What Is Covered Under Buyer Protection
Buyer Protection may apply in situations including, but not limited to:
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An item does not arrive
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An item arrives damaged during shipment or delivery
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An item received is significantly different from the product description
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The incorrect item is delivered
Each situation is reviewed individually based on available information, including order records, tracking details, photos, and communication history.
Coverage may vary depending on the product type, seller policies, and circumstances of the order.
Internal links:
Returns & Refunds • Shipping & Delivery
What Is Not Covered
Buyer Protection does not apply to every situation.
Examples of issues that may not be covered include:
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Buyer’s remorse or change of mind (unless allowed by the seller’s return policy)
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Issues clearly disclosed in the product listing before purchase
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Delays caused by events outside seller control (such as carrier disruptions or weather)
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Damage caused after delivery
This helps ensure Buyer Protection remains fair and sustainable for all users of the platform.
How the Resolution Process Works
EzBuyCo follows a structured resolution process designed to be transparent and consistent.
If an issue occurs:
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The buyer should contact the seller directly through EzBuyCo messages with details of the issue
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The seller is given an opportunity to resolve the issue
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If unresolved, the buyer may contact EzBuyCo Support for review
EzBuyCo Support may request documentation such as photos, tracking updates, or additional details to help assess the situation.
This process allows issues to be addressed efficiently while preventing misuse of Buyer Protection.
Internal links:
Contact Us • Returns & Refunds
air Use and Abuse Prevention
Buyer Protection is intended to protect honest buyers and sellers.
Repeated false claims, abuse of the resolution process, or attempts to circumvent seller policies may result in limitations on Buyer Protection eligibility or account restrictions.
EzBuyCo reserves the right to make final determinations on Buyer Protection claims based on the information available.
