Frequently Asked Questions
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What information is required to create a seller account?
To register as a seller, you must provide: First name Last name Phone number Email address Additional information may be requested later for verification purposes.
Step-by-step guide: How to create your seller account and complete verification.
Related guide: Open the step-by-step help page.
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Are there selling limits on EzBuyCo?
There are no selling limits at this time. Sellers may list and sell as many products as they choose, as long as listings follow marketplace guidelines.
Related guide: Open the step-by-step help page.
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Can I operate multiple shops on EzBuyCo?
No. Each seller is allowed to operate one shop only. Creating multiple shops or attempting to bypass this rule may result in all related shops being suspended or banned.
Related guide: Open the step-by-step help page.
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Can I change my shop name or logo?
Yes. Sellers may update their shop name and logo at any time through their seller dashboard, as long as the changes follow branding and content guidelines.
Related guide: Open the step-by-step help page.
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How does EzBuyCo handle seller verification for higher-volume sellers?
As sellers grow, EzBuyCo may request additional verification to ensure marketplace safety and compliance. This helps protect buyers and maintain a trusted selling environment.
Step-by-step guide: Seller verification steps and readiness checklist.
Related guide: Open the step-by-step help page.
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What happens if my account information is incomplete or incorrect?
Incomplete or inaccurate account information may lead to: Delayed payouts Temporary restrictions Account review or suspension If you need help with account setup, contact: support@ezbuyco.com
Related guide: Open the step-by-step help page.
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What fees, payment processing charges, and payout rules should sellers know?
EzBuyCo charges sellers a 5% marketplace commission plus a separately labeled transaction fee of 2.9% + $0.30 per seller invoice. The recorded commissionable amount can include configured tax or shipping. Optional promotion, shipping-service, dispute, currency, or provider-controlled payout charges can also affect settlement.
Detailed guide: Seller fees: 5% commission plus transaction fee.
Related guide: Open the step-by-step help page.
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Are payment processing fees included in the 5%?
No. The 5% marketplace commission and the 2.9% + $0.30 transaction fee are separate seller charges. The transaction fee is shown separately in seller order details and the credit ledger and is deducted from seller proceeds, not added to the buyer total.
Detailed guide: See the complete fee example.
Related guide: Open the step-by-step help page.
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When do payouts become available?
Payouts become available after the order is delivered, following the standard EzBuyCo order completion process.
Related guide: Open the step-by-step help page.
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How are refunds handled?
Refunds are handled according to the EzBuyCo system and the seller’s return policy. If a refund is issued, the corresponding amount is deducted from the seller’s balance.
Related guide: Open the step-by-step help page.
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What happens if a buyer opens a dispute before I’m paid?
Buyers are encouraged to contact the seller first. If needed, EzBuyCo may step in to help resolve the issue. Payouts may be paused until the dispute is resolved.
Related guide: Open the step-by-step help page.
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Are there minimum payout thresholds?
No. There are no minimum payout requirements.
Related guide: Open the step-by-step help page.
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Can EzBuyCo hold payouts?
Yes. Depending on the severity of the situation (such as disputes, policy violations, or risk concerns), EzBuyCo may temporarily hold payouts during review.
Related guide: Open the step-by-step help page.
