EzBuyCo Help Center

How-to guides

Detailed, practical walkthroughs for buying, selling, fulfillment, payments, dashboards, and account management.

33 guides

01 How EzBuyCo works for buyers and sellers Understand the EzBuyCo marketplace, including storefronts, buyer accounts, seller shops, orders, payments, fulfillment, fees, and payouts. Buyers and sellers · 10 minute read

01 How to use your buyer dashboard A complete tour of the EzBuyCo buyer dashboard for orders, downloads, cancellations, returns, messages, credits, favorites, addresses, and profile settings. Buyers · 9 minute read 02 Request quotes, compare offers, and negotiate safely Create an EzBuyCo request for quote, choose suppliers, compare seller offers, use counter-offers, and turn an accepted offer into a protected marketplace order. Buyers and sellers · 10 minute read 03 How to find a product and place an order Learn how to search EzBuyCo, compare sellers, review product and fulfillment details, use the cart, choose payment, and confirm an order. Buyers · 9 minute read 04 How cancellations, returns, and refunds work Understand cancellation windows, return eligibility, refund requests, seller responses, shipment evidence, and payment timing on EzBuyCo. Buyers · 10 minute read 05 Payments, credits, wallet funds, and refunds Understand checkout payment states, wallet and promotional balances, failed payments, duplicate charges, and refund destinations. Buyers · 9 minute read 06 Digital downloads, messages, and product reviews Access digital purchases, keep marketplace conversations safe, attach useful evidence, and leave eligible product or shop feedback. Buyers · 7 minute read

01 How to track your order Follow a standard shipment or same-day delivery, understand every order status, and troubleshoot missing tracking updates. Buyers · 8 minute read 02 How sellers fulfill orders, shipping, pickup, and local delivery Process paid EzBuyCo orders from review and packing through shipment tracking, pickup verification, restaurant POS, same-day delivery, completion, and customer support. Sellers · 12 minute read

01 How to start selling on EzBuyCo A step-by-step seller onboarding guide covering account approval, shop setup, business details, products, inventory, fulfillment, payments, and launch readiness. Sellers · 12 minute read 02 How to use the seller dashboard A detailed tour of the EzBuyCo seller backend for shop management, products, inventory, sales, fulfillment, promotions, reports, credits, messages, POS, and payouts. Sellers · 11 minute read 03 How to add products and manage inventory Create accurate EzBuyCo seller listings with catalog matching, titles, descriptions, images, options, SKUs, prices, stock, conditions, fulfillment, and SEO-ready product data. Sellers · 12 minute read 04 Set up seller shipping profiles, rates, packages, and tracking Configure shipping zones and rates, create packages, assign profiles, buy labels, and troubleshoot unavailable delivery options. Sellers · 11 minute read 05 Seller team permissions, product content, and reports Delegate seller work safely, maintain accurate listing content, understand marketplace-managed tax and URLs, and use operational and financial reports. Sellers and seller teams · 12 minute read 06 Set store-wide return and cancellation policies Set your seller account defaults once, describe eligible and excluded items, and understand how existing order records are preserved. Sellers · 6 minute read 07 Create and reuse your own shipping packages Save named package dimensions, choose the right measurement units, and reuse the package on product shipping forms. Sellers · 5 minute read

01 Account access, password recovery, and security Create and protect an EzBuyCo account, recover access, update credentials, manage verification, and recognize unsafe requests. Buyers, sellers, advertisers, and affiliates · 8 minute read

01 Connect Shopify and import seller products Connect a Shopify store, stage its products, select variants, run the import, monitor status, and resolve mapping or inventory issues. Sellers · 9 minute read 02 Restaurant POS, pickup, and local delivery workflows Connect Square, import menu items, configure restaurant operations, fulfill pickup orders, and dispatch eligible Uber Direct deliveries. Restaurant sellers · 11 minute read 03 Use Store POS for retail and restaurant orders Review active orders, look up a pickup code, open an invoice, and understand the optional Square catalog tools. Retail and restaurant sellers · 6 minute read

01 Seller promotions, discounts, banners, and merchandising Plan campaigns, buy marketplace promotion placement, configure special prices and volume discounts, upload banners, and measure results. Sellers and advertisers · 10 minute read

01 Affiliate referrals, tracking, credits, and payment information Share EzBuyCo referral links responsibly, understand attribution, review referral activity, and keep affiliate payment information current. Buyers and affiliates · 8 minute read

01 Seller fees: 5% commission plus transaction fee Understand EzBuyCo’s 5% seller commission, the separately labeled 2.9% transaction fee, refunds, promotions, taxes, shipping, and seller proceeds. Sellers · 11 minute read 02 How seller payouts and Stripe Connect work Set up seller payouts, complete Stripe Connect verification, understand available balances, choose a bank or debit destination, transfer earnings, and troubleshoot payout delays. Sellers · 10 minute read

01 Create, follow, and reply to a support ticket Keep account and order support in one private conversation, with clear request details and an easy reply history. Buyers and sellers · 6 minute read

01 Scan products and update warehouse inventory Verify a SKU or barcode, choose the right warehouse, and use Set To, Add, or Subtract without confusing a stock count with a change. Sellers and inventory staff · 7 minute read 02 Set pickup locations and protect private warehouse addresses Choose whether customers can collect orders and keep internal shipping locations separate from public pickup information. Sellers · 5 minute read

01 Make eligible product ads available to external websites Choose external distribution explicitly and understand the difference between campaign eligibility and a publisher displaying the ad. Sellers and publishers · 5 minute read

01 How to offer cashback promotions in your shop Set a store-wide cashback offer, understand who funds it, and end a promotion without changing existing orders. Sellers · 5 minute read 02 Create product options, variants, and restaurant choices Learn when to use reusable product options, separate inventory variants, and restaurant choice groups. Sellers · 5 minute read 03 Set up your shop identity, media, and invoice details Use Manage Shop to maintain your shop name, public address, branding, policies, and invoice information. Sellers · 5 minute read 04 Set campaign bids, keywords, and placements Learn how a maximum CPC, bidding target, keywords, artwork, and placement choices affect your seller campaign. Sellers · 5 minute read 05 Product condition, authenticity, and image rules Prepare accurate New and Used listings with the right evidence, brand information, and product images. Sellers · 5 minute read

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