How sellers fulfill orders, shipping, pickup, and local delivery

Open Sales and select the seller order. Confirm payment status, item, option, quantity, customer note, promised handling, fulfillment type, and destination or pickup location. Do not rely on an email preview when the dashboard order contains newer information.

If payment is pending, cancelled, or failed, follow the platform state instead of shipping based on a buyer message or screenshot. If stock is unavailable, address it before creating a label or dispatch.

1. 1

   Pick the exact SKU and option

   Match item, variant, quantity, condition, and any customization to the order.

2. 2

   Inspect before handoff

   Check quality, expiry where relevant, included parts, and visible damage.

3. 3

   Use appropriate packaging

   Protect the item and follow carrier, product, food-safety, or marketplace requirements.

4. 4

   Record internal evidence

   Retain useful packing, serial, weight, or condition evidence according to policy.

Use the configured shipping service or manual shipping workflow. Confirm the package weight and dimensions, service, label address, and tracking number. Add tracking to the order and advance the status only after the package is actually ready for or transferred to the carrier.

A label-created scan is not the same as carrier possession. Monitor exceptions and respond to customer questions using the same tracking record. Buyers follow these events through their tracking guide.

• Never reuse a tracking number for an unrelated order.
• For split shipments, associate each number with the correct seller order or package.
• Check that the carrier link opens the intended shipment.
• Retain proof of handoff or carrier acceptance when available.

Use the configured pickup address and time information. Mark the item ready only when it can be handed over. The buyer dashboard can display a pickup verification code; treat that code as proof-sensitive information.

At collection, verify the order and code according to the pickup workflow. Do not publish the code in a message or mark collection complete without the required handoff confirmation.

Restaurant sellers can connect Square POS when enabled, import menu items, and configure when marketplace orders are sent to Square. The Uber dispatch trigger can be tied to marketplace or Square readiness depending on the connection settings.

For eligible Uber Direct orders, confirm the delivery request and monitor driver dispatch. Live tracking becomes available to the buyer after a driver is assigned. Avoid triggering a driver before the order can be ready within the pickup window.

Advance the order through only the statuses allowed by the marketplace. Completion should reflect a real delivery, pickup, digital release, or service milestone—not a desire to clear the queue.

Keep order comments factual. Respond promptly to cancellation or return requests and use the formal workflows so inventory, buyer history, seller credits, commission, and refunds remain connected.