The short answer: Paid digital products appear in My Downloads when their validity and download limits allow it; marketplace Messages keeps buyer-seller communication attached to the account; eligible reviews are submitted from completed order tools.
Open files from My Downloads
After payment and the required order state, eligible files appear in My Downloads and may also be linked from the order. A seller can configure file validity and a maximum number of downloads, so save the file securely before the access window ends.
If a file is missing, confirm the payment and order status, then check whether the item is a service rather than a downloadable product. Report a broken or incorrect file through the order or marketplace message thread.
Keep product and order conversations in Messages
- Include the order or product reference and describe the requested outcome clearly.
- Attach only relevant evidence and remove unrelated personal information.
- Do not send passwords, full payment credentials, one-time codes, or pickup verification codes.
- Avoid off-platform payments or refunds; they may not be covered by marketplace records or buyer protection.
Leave accurate feedback after an eligible order
When the order is eligible, open its details and choose the feedback or review action. Rate the product and relevant seller or delivery experience based on the completed purchase, not a different transaction.
Keep reviews factual, specific, and free of private information. Use a return request, support request, or safety report—not a review alone—when you need an operational resolution.
Use the workflow that matches the problem
| Problem | Best starting point |
|---|---|
| Broken digital file | Order details or Messages, with the file name and error. |
| Item not as described | Return or refund request within the eligible window. |
| Delivery status question | Tracking guide and the seller order line. |
| Unsafe or prohibited request | Stop sharing information and contact EzBuyCo support. |
Frequently asked questions
Why is a digital file unavailable?
Payment or order requirements may not be complete, or the file’s validity or download limit may have ended. Check the order and contact the seller or support.
Can I send payment information in Messages?
Do not send full card or bank details, passwords, or one-time codes. Complete payments and refunds through the marketplace workflow.
Does a review open a refund request?
No. Use the dedicated cancellation, return, or refund workflow when you need a resolution.
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