The short answer: Complete identity and payout verification, add an eligible bank account or debit card, reconcile the seller credit balance, then transfer only the eligible available amount. Stripe and the financial institution control final destination eligibility and arrival time.
Understand seller credits and payout availability
Seller sales and adjustments are recorded in the credit ledger. The headline balance can include amounts with different states, so available funds, pending funds, requested withdrawals, promotional credits, and refunded amounts should not be treated as one cash figure.
First reconcile the 5% marketplace commission and 2.9% transaction fee using the seller fee guide. Then review recent order completion, refunds, holds, and prior transfers.
Connect and verify the payout account
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1
Open seller payout setup
Use the Payouts or transfer area connected to the shop or seller credits.
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2
Start Stripe onboarding
Enter accurate identity, business, ownership, contact, and tax information requested by Stripe.
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3
Complete verification
Resolve missing requirements until the connected account can receive payouts.
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4
Add a destination
Add an eligible ACH bank account or supported debit card for the relevant currency.
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5
Return to EzBuyCo
Confirm that payout readiness and destination information are reflected before transferring.
Choose an amount and destination carefully
Open the seller transfer screen, select the number of eligible seller points or credits to transfer, and review the cash amount shown. Choose an available Stripe payout destination for its currency. The selected account can become the default destination for that currency.
Verify the amount and destination before submitting. A completed EzBuyCo transfer record means the platform sent the payout instruction; it does not necessarily mean the bank has posted final funds.
Follow the payout across systems
| Record | What it confirms |
|---|---|
| EzBuyCo credit ledger | The seller balance debit or transfer request recorded by the marketplace. |
| EzBuyCo transfer history | Amount, destination context, date, and transfer status returned to the marketplace. |
| Stripe connected account | Provider processing, payout status, verification, destination, and provider fees. |
| Bank or card account | Final posting, reversal, rejection, or settlement at the financial institution. |
Fix common payout blockers
- Payouts not enabled: return to Stripe and complete outstanding identity or business requirements.
- No destination: add an eligible bank account or debit card for the payout currency.
- Balance unavailable: review pending orders, holds, refunds, withdrawal requests, and credit type.
- Destination rejected: confirm account ownership, routing details, currency, country, and provider eligibility.
- Transfer delayed: compare EzBuyCo transfer history, Stripe status, and bank posting before escalating.
Protect payout changes
Limit payout access to trusted account owners, use a unique password, protect email and phone recovery channels, and review any notification about changed banking or identity information.
EzBuyCo support should never need your full online banking password, full card number, or one-time authentication code. Use the provider-hosted setup flow for sensitive financial details.
Frequently asked questions
Why are Stripe payouts not enabled?
The connected account may have outstanding identity, business, ownership, tax, or payout requirements that must be completed with Stripe.
Can every seller credit be transferred as cash?
Not necessarily. Available seller earnings, promotional credits, pending amounts, and requested withdrawals can have different rules.
Who controls final payout arrival time?
Stripe and the receiving bank or debit network control provider processing and final posting after EzBuyCo sends an eligible transfer.
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