How to Contact EzBuyCo
EzBuyCo provides support for both buyers and sellers using the platform.
If you have a question about an order, account, or general platform functionality, our support team is available to assist.
For the fastest resolution, please include relevant details such as your order number, account email, and a brief description of your inquiry.
zBuyCo Support assists with topics including:
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Order questions and delivery issues
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Buyer Protection and return-related inquiries
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Seller account and listing questions
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General platform usage
For order-specific issues, buyers are encouraged to contact the seller first through EzBuyCo messages. If the issue cannot be resolved, EzBuyCo Support may step in to assist.
Internal links:
Buyer Protection & Purchase Guarantee • Returns & Refunds
You can reach EzBuyCo Support using the following method:
Email:
EzBuyCo Support typically responds within 24–48 business hours. Response times may vary during high-volume periods or holidays.
Providing Helpful Information
To help us resolve your issue efficiently, please include:
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Your order number (if applicable)
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The email address associated with your account
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A clear description of the issue
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Photos or screenshots when relevant
Providing complete information helps reduce delays and improves resolution time.
Escalation and Resolution
EzBuyCo aims to resolve issues fairly and efficiently.
If an issue cannot be resolved through standard support channels, EzBuyCo may review the situation under applicable policies, including Buyer Protection and Seller Guidelines.
EzBuyCo reserves the right to make final determinations based on the information available.
Internal links:
Buyer Protection & Purchase Guarantee • Seller Terms & Guidelines
