Start with the record connected to the issue
For an order, open My Orders or Seller Orders and use the seller invoice, message, cancellation, return, shipping, or delivery action available there. Keeping the request attached to its marketplace record gives support the most useful context.
For general how-to help, search the How-to Guide Library and FAQs first.
What EzBuyCo Support can help with
- Account access, verification, profile, security, or privacy requests.
- Checkout, payment-state, wallet, credit, or refund-record questions.
- Order, tracking, pickup, download, cancellation, return, or Buyer Protection issues.
- Seller listing, shipping, integration, promotion, fee, ledger, report, or payout questions.
- Safety, prohibited content, intellectual-property, or suspected fraud reports.
Independent sellers handle their own product facts and fulfillment first, but EzBuyCo can review marketplace records and applicable policies.
Contact channel
Email support@ezbuyco.com or use the site contact form when available. For an order, message the seller through EzBuyCo before escalating unless the issue involves safety, fraud, account compromise, or another reason direct contact would be inappropriate.
Response time varies with issue complexity and request volume. Sending complete information once is generally faster than opening duplicate requests.
Information to include—and what never to send
Include your account email, order or seller invoice number, request or transaction reference, relevant dates, expected outcome, concise timeline, and redacted screenshots or photos when useful.
Never send a password, one-time verification code, full card or bank number, online-banking password, private pickup code before handoff, or an identity document unless an authorized secure verification workflow specifically requests it. Support does not need those secrets in ordinary email or messages.
Urgent security, safety, and policy links
After suspected account compromise, secure the connected email and phone, reset the EzBuyCo password through the official flow, review orders and payout information, and contact support promptly. For immediate danger, contact the appropriate local emergency service.
Related resources: account security, Privacy Policy, Buyer Protection, and Seller Guidelines.
