How Returns and Refunds Work on EzBuyCo
EzBuyCo is a multi-seller marketplace, which means return and refund policies may vary depending on the seller and the product being purchased.
Each seller is responsible for setting and honoring their own return terms, provided they meet EzBuyCo’s baseline standards and applicable laws. EzBuyCo provides a structured framework to help buyers and sellers resolve return and refund issues fairly when they arise.
Before purchasing, buyers are encouraged to review the return terms listed on the product page.
Internal links:
Buyer Protection & Purchase Guarantee • How EzBuyCo Works
Return Eligibility and Conditions
A return may be eligible if it meets the seller’s stated return policy and applicable requirements.
Common eligibility conditions may include:
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The return request is made within the seller’s return window
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The item is returned in original condition, unless damaged on arrival
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The item matches the seller’s return criteria
Some items may be non-returnable, including but not limited to:
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Final sale or clearance items (when clearly disclosed)
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Personalized or custom-made items
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Certain hygiene-related or consumable goods
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Digital goods or services (if offered)
Eligibility details are provided on individual product listings.
Damaged, Incorrect, or Missing Items
If an item arrives damaged, incorrect, or incomplete, buyers should contact the seller as soon as possible through EzBuyCo messages.
To help resolve the issue efficiently, buyers may be asked to provide:
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The order number
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Photos of the item and packaging
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A brief description of the issue
If the seller is unable to resolve the issue, EzBuyCo Support may review the case under Buyer Protection guidelines.
Internal links:
Buyer Protection & Purchase Guarantee • Contact Us
Refund Processing and Timing
Refunds are typically issued once a return is approved and processed, or when an issue is verified under Buyer Protection.
Refund timing may vary depending on:
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Seller processing time
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Verification requirements
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Original payment method
Once a refund is issued, it may take additional time for the funds to appear depending on the buyer’s financial institution.
EzBuyCo does not control bank or payment provider processing times.
Disputes, Fair Use, and Abuse Prevention
EzBuyCo aims to maintain a fair return and refund system for all users.
Repeated abuse of return policies, false claims, or attempts to bypass seller terms may result in restrictions on return eligibility or account limitations.
EzBuyCo reserves the right to make final determinations on return and refund disputes based on the information available.
