Seller Responsibilities and Expectations
EzBuyCo is a multi-seller marketplace built on trust, transparency, and accountability. These Seller Terms & Guidelines establish baseline expectations for all sellers using the platform.
By listing or selling on EzBuyCo, sellers agree to follow platform rules, accurately represent products, fulfill orders as described, and communicate professionally with buyers.
These guidelines exist to protect buyers, support high-quality sellers, and ensure the marketplace operates reliably for everyone.
Internal links:
About EzBuyCo • How EzBuyCo Works
Product Listings and Accuracy
Sellers are responsible for ensuring that all product listings are accurate, complete, and not misleading.
Listings must clearly describe:
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Product condition (new, used, refurbished, etc.)
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Features, specifications, and limitations
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Pricing, quantity, and availability
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Any restrictions or exclusions
Images and descriptions should accurately reflect the item being sold. Misleading listings, inaccurate representations, or repeated listing errors may result in corrective action.
Clear listings help reduce disputes and improve customer trust.
Order Fulfillment and Shipping Standards
Sellers are responsible for fulfilling orders according to the handling time and delivery method stated in their listings.
This includes:
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Packaging items securely to prevent damage
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Shipping or delivering orders within stated handling times
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Providing tracking information when available
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Communicating promptly if delays or issues arise
Failure to meet fulfillment standards may impact seller performance and eligibility to continue selling on EzBuyCo.
Internal links:
Shipping & Delivery • Local Delivery
Communication, Conduct, and Customer Service
Professional communication is required at all times.
Sellers are expected to:
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Respond to buyer messages in a timely manner
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Communicate clearly and respectfully
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Make reasonable efforts to resolve issues
Unprofessional behavior, harassment, or repeated failure to respond to buyers may result in restrictions or enforcement actions.
EzBuyCo encourages sellers to proactively resolve issues whenever possible.
Enforcement and Account Actions
EzBuyCo reserves the right to enforce Seller Terms & Guidelines to maintain marketplace integrity.
Enforcement actions may include:
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Listing removal
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Temporary selling restrictions
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Account suspension or termination
Enforcement decisions are made based on available information, seller history, and severity of violations. EzBuyCo may take action without prior notice in cases involving fraud, prohibited items, or risk to the marketplace.
These guidelines may be updated over time to reflect platform growth and regulatory requirements.
