How Shipping and Delivery Work on EzBuyCo
EzBuyCo is a multi-seller marketplace, which means shipping and delivery are handled by individual sellers rather than a single central warehouse.
Each seller is responsible for fulfilling their own orders according to the delivery methods and handling times stated in their product listings. EzBuyCo provides the platform that connects buyers and sellers while helping ensure fulfillment expectations are clear before a purchase is made.
Because fulfillment varies by seller, delivery options and timelines may differ from one product to another.
Internal links:
How EzBuyCo Works • Seller Terms & Guidelines
Available Shipping and Delivery Methods
Depending on the seller, product type, and buyer location, available fulfillment options may include:
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Standard shipping
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Expedited shipping
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Freight or oversized delivery (where applicable)
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Local pickup
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Local or same-day delivery in eligible areas
All available delivery methods, costs, and estimated timeframes are displayed during checkout so buyers can make informed decisions before completing their purchase.
Internal links:
Local Delivery
Handling Time vs. Delivery Time
It is important to understand the difference between handling time and delivery time.
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Handling time refers to how long the seller takes to prepare and package an order after it is placed.
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Delivery time refers to how long the carrier or delivery service takes to transport the order after it has been shipped or handed off.
Total delivery time is a combination of both. Sellers are expected to meet their stated handling times and communicate promptly if delays occur.
Tracking, Updates, and Delivery Issues
When tracking is available, sellers are expected to provide tracking information through the order details page.
For local delivery or pickup orders, traditional carrier tracking may not apply, but buyers should still receive order status updates through EzBuyCo.
If a delivery issue occurs, buyers are encouraged to:
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Review tracking or order updates
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Contact the seller directly for clarification
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Contact EzBuyCo Support if the issue is not resolved
Internal links:
Buyer Protection & Purchase Guarantee • Contact Us
Delays, Exceptions, and External Factors
Delivery delays may occasionally occur due to factors outside a seller’s control, including weather conditions, carrier disruptions, high-volume periods, or unforeseen events.
EzBuyCo encourages sellers to communicate proactively with buyers when delays occur. While EzBuyCo works to support fair resolutions, delivery timelines are estimates and not guaranteed unless explicitly stated.
Repeated fulfillment issues may impact seller performance or eligibility to continue selling on the platform.
