Fulfillment options are product- and seller-specific
EzBuyCo supports marketplace shipping, seller-managed shipping, pickup, eligible local or same-day delivery, digital delivery, and service workflows. The options shown depend on product type, seller configuration, destination, service hours, connected integrations, cart composition, and availability at checkout.
One checkout can create several seller invoices with different packages, tracking numbers, pickup instructions, or delivery dates. Review each line in My Orders and use the order tracking guide.
Rates, estimates, and addresses
Checkout displays available methods and customer-facing charges before order confirmation. Shipping estimates combine seller handling time with carrier or delivery transit time and are estimates unless expressly guaranteed.
- Enter a complete, serviceable shipping address and review the postal code.
- Choose pickup only when you can reach the displayed location and time window.
- Changing a saved address after checkout does not necessarily update an active order.
- Tax, shipping, delivery, tips, or service charges may be recorded separately in the total.
Shipping, pickup, digital, and local-delivery handoff
For carrier shipping, the seller prepares the package and records the label or tracking information for its seller invoice. Pickup orders use readiness updates, location instructions, and may require a private verification code at handoff. Digital files become available under their order-status, validity, and download-limit rules.
Eligible Food or local-delivery orders may use Uber Direct or another enabled workflow. Live tracking appears only after the provider returns a dispatched delivery record. See restaurant and local-delivery operations.
Delayed, missing, or damaged deliveries
- Check the latest seller-order status and tracking event.
- Confirm the address, delivery area, household, pickup location, and carrier notices.
- Message the seller through EzBuyCo with the seller invoice number.
- If the issue remains unresolved, open the eligible return or support workflow with photos or carrier evidence.
Weather, carrier disruption, access problems, provider outages, and other external events can affect estimates. Seller communication and accurate tracking remain required.
Seller setup and related help
Sellers should use accurate origin, weight, dimensions, packages, zones, rate rules, product assignments, and service schedules. Test representative destinations before publishing. When buying an integrated label, verify the address and package before purchase.
Use seller shipping profiles and rates, Buyer Protection, and Returns & Refunds. For an order-specific problem, include the seller invoice and tracking reference when contacting support.
